Customer Service

  1. Identify role(s) for your customer

  2. Refer your customer by adding the code JO.LDN.Engagement to the API Classification - the Action Notes will populate inviting your Customer to complete a Referral Form

  3. Ensure your Customer has made a note of the roles they are interested in - the Customer will need this information to complete the Referral Form in order to be contacted by the Engagement Team.

Company: SSP 

Job Title: Team Memeber (M&S)

Location: Fenchurch Street Station

Salary:  10:57 ph

Hours: •30 hours per week, variety of shifts between 6am – 11:30pm (including weekends)

Benefits for Team Member:

•Award winning training and development with access to apprenticeships

•Up to 50% employee discount on a variety of SSP brands and franchises across the UK including M&S, Starbucks, Burger King, Caffe Ritazza and many more!

•Discounted meal on shift

•Discount on shopping, days out, health and wellbeing, cinemas and more!

•UK Pension

•Share Incentive Scheme

•Life Assurance

•Cycle to Work Scheme

•Wellbeing Support: Retail Trust

•Family Friendly Leave

Company: William Hill

Job Title: 

Customer Service Representative- 10.50 rising to £10.90 after passing probation - Must have a passion for delivering great customer service. Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Customer Service Team Leaders -  £23,989 - Must have supervisory experience and great people skills

Location: Pan London

Click link to view current vacancies & full job details: - Full Time & Part Time opportunities available (stated online)

https://www.williamhillgroup.com/careers/vacancies?search=customer+service+&location=London&country=United+Kingdom&team=Retail

Shaw Trust have an agreement with William Hill where customers will not need to complete the online assessment.

Referral code: JO.LDN.Engagement stating on MS form which vacancy customer wishes to apply to.

Company: Toolstation

Job Title: Retail Supervisor

Location: Greenford

Salary: £11.88 PH

Hours: 40 hours per week Monday – Sunday

Description:

  • •Requirements:

    •Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.

    •A love of team work. Be happy to muck in and get your hands dirty.

    •A positive attitude. Make sure that our customers have a great experience while in our branch.

    •Reliability. Be there when we need you, be flexible and fun to be around.

    •Yourself. Bring your whole self to work and let your true personality shine through

Company: SSP 

Job Title: Duty Manager (Leon) 

Location: Paddington Station

Salary:  12.60 ph

Hours:As a Duty Manager, you will work a variety of shifts between 6 am and 11 pm including weekends.

Responsibilities for Duty Manager:

•Leads the shift and motivates the team to drive sales.

•Follows opening, closing & shift changeover procedures ensuring effective handover.

•Ensures the cleaning schedules are followed with all cleaning monitored & allocated fairly.

•Following Health & Safety/Food Safety/Statutory requirements and report to Line Manager if required

•Trains the team on brand standards

•Ensures cash procedures followed by all staff

Requirements for Duty Manager:

•Duty Manager/Supervisor experience within the retail or hospitality sector.

•Must be fully flexible.

Company: William Hill

Job Title: Sales Assistants

Location: Pan London 

Salary: Details via the link

Hours: Details via the link

Description:

  • Check live roles in your area by looking on Home | William Hill – Careers (williamhillgroup.com)
  • Select ‘Retail’ under the Team drop down and your City / County area under the Location drop down to see vacancies
  • first complete the application link with details of availability for work, personal details etc. You will then be sent another link immediately to complete the online assessment which contains three games based on matching pairs, numeracy and image selection. This takes 20 – 30 minutes to complete.

  • DO NOT APPLY online – instead use the exclusive link we have been given for Shaw Trust applications: CEA Shaw Trust - External Careers (avature.net)
  • Email Nimish once a cusomter has completed thier application for so he can track their progress

Company: William Hill

Job Title: Customer Service Representative  

Location: Church Lane, London, E11 1HG

Salary:  £10.50 per hour then £10.90 per hour after passing probation

Hours: •30 hours per week, Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday, Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

Job description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

 

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. 

 

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way! 

 

 

You will be responsible for:

 

  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required

 

Working Patterns:

 

  • Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
  • Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

 

What do you need to be successful?

  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Company: UK Parking control 

Job Title: Static Parking Operative

Location: North, North West, East London 

Salary: £10.85 per hour 

As a Parking Operative you will be:

•Issuing Notices of parking charges to vehicles breaching parking rules and regulations.

•Patrolling our client’s car parks and residential streets following the British Parking Associations policies and guidelines.

•Providing the correct amount of coverage to designated sites and having good time management skills.

•Assisting the public with general parking queries and advising on the correct appeals procedure.

• Reviewing signage in car parks and providing feedback to head office when necessary.

Starting Pay Rate:

•£10.85 per hour day shift paid weekly

Location: North, North West and East London 

Requirements:

•Flexible to assist with local coverage during periods of holiday and sickness

•In some cases, a DBS check will be required prior to starting employment

•Attention to detail

•Customer service skills

•Conflict management

 

Company: WHSmith

Job Title: Sales Assistants

Location: Gatwick Airport

Salary: £9.30 per hour 

Hours: Shifts are 5 out of 7 which are 37.5 hour contracts,
to include alternate weekend working.

The shifts are:

  • 4am-12pm
  • 5am-1pm
  • 6am-2pm
  • 12pm-8pm
  • 1pm-9pm
  • 2pm-10pm

Description:

  • No experience required

  • Need to be customer focused, reliable and have a good attitude. 

 

Company: WHSmith

Job Title: Night Team Leader

Location: Gatwick Airport

Salary: £21,300 per year 

Hours: Shift pattern including nights - 39 hours per week

Description:

  • Experienced in leading a team within retail 

 

Company: Park Plaza Hotel

Job Title: Receptionist (Days)

Location: 

  • Westminster Bridge
  • Riverbank
  • Vauxhall
  • Waterloo
  • Battersea

Salary: £10 per hour 

Hours: 

  • Full-time 40 hours per week
  • Part-time 20 hours per week

Description:

  • Previous Customer Service experience is essential.

  • Previous Receptionist experience is preferable. 

 

Company: Park Plaza Hotel

Job Title: Receptionist (Nights)

Location: 

  • Westminster Bridge
  • Riverbank
  • Vauxhall
  • Waterloo
  • Battersea

Salary: £12.50 per hour 

Hours: 

  • 4 days on 4 days off
  • 12 hour shift from 8pm - 8am

Description:

  • Previous Customer Service experience is essential.

  • Previous Receptionist experience is preferable. 

 

Company: Toolstation

Job Title: Store Assistants

Location: Pan-London

Salary: Various

Hours:

  • Full & Part time roles from 8am-8pm
  • Minimum 20 hours per week
  • Required to work some weekends

Description:

  • No Criminal convictions. 

  • Customers must have a good level of English and be customer focused.

 

Company: Red Carnation Hotel

Job Title: Reservation Agent

Location: 39 Buckingham Palace Road, London SW1W 0PS

Salary: £21,757 - £30,000

Hours: Full time

  • The Reservations Office is open 7 days a week from 8am – 9pm (based at the Rubens at the Palace Hotel)
  • As the office is open 7 days a week this means there will be regular weekends involved.

Description:

  • Have a positive attitude, warm personality and strong interpersonal skills.

  • As a Reservations Agent you will interact with our guests on a daily basis within a fast paced environment
    delivering high levels of service to provide a long lasting impression.

  • You will respond to guest calls and emails regarding accommodation requests for our 6 London Hotels, 2 Hotels
    in Dorset and 100 Princes Street, our new hotel in Edinburgh.

  • You will have a great understanding of our hotels, promotions, pricing and sales strategies to ensure we exceed
    our guests’ expectations and achieve targets.

  • Be enthusiastic in delivering outstanding levels of guest service

  • Be able to work well under pressure and have strong organisational skills

  • Display a positive, polite and professional attitude at all times

  • Have excellent communication skills, both verbal and written 

 

Company: German Doner Kebab

Job Title: Sales Assistant / Cashier

Location: Fulham Broadway

Salary: £10.41 per hour (can be more depending on experience)

Hours: Minimum 20 hours per week; shifts roughly 6 hours per day from 8am – 01:30am

Description:

  • Must have a good level of English

  • Must be used to a fast-paced environment

  • Must have previous Sales / cashier experience.  

 

Company: Park Plaza Hotel

Job Title: Switchboard Operator

Location: Westminster Bridge

Salary: £11ph

Hours: Full time fully flexible to work any day of the week (including weekends), covering morning/day/evening/night shifts on a rota basis. Shift pattern are shared 2 weeks in advance.

Description:

  • Job details:

    •As our Switchboard Operator you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. 

      Requirements:

    ·Previous customer service experience

    ·IT literate

    ·Good level of spoken and written English