You Said, We Did

Your comments and opinions are very important to us. We strive to continuously develop and improve our service based on your feedback. Please see below how we have taken on board suggestions you have made and actions we have taken.

You Said

You were not satisfied with the way your CV was presented.  

We Did

To ensure our CVs are of a high quality we undertake quality checks on a sample of CVs and run regular training to help advisers maintain and improve their skills

You Said

You would like our advisers to have better understanding of customers with learning disabilities and how to communicate with them.

We Did

We organised for our advisers to attend trianing on Strategies for Supporting Customers with Special Educational Needs (SEN) or Disabilities.

You Said

You would like our advisers to be able to meet the needs of professional customers

We Did

We updated our Strategies for Supporting Customers with Professional Experience/Higher Qualifications training and delivered this to our advisers.