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"Advisers are well qualified, experienced and knowledgeable; they use their skills particularly well to put customers at ease, provide good information and help them identify their work or learning needs."
"Advisers promote equality and diversity well; they ensure customers’ cultures, heritage and identities are valued and respected."
"Advisers structure sessions well and provide positive feedback to customers on their achievements. As a result, customers make good gains in confidence and feel more motivated to make progress towards their career and personal aims."