You Said, We Did

Your comments and opinions are very important to us. We strive to continuously develop and improve our service based on your feedback. Please see below how we have taken on board suggestions you have made and actions we have taken.

You Said

You asked for advice on finding work which takes into account your disability.

We Did

We provide support for customers with different types of disability and health issues and continuously upskill and train our advisers and share best practice to help them keep up to date and improve their knowledge of specialist information and support available.


You Said

You are highly qualified and experienced and need advice at the appropriate level.

We Did

We provided our advisers with additional training and information to enable them to support customers with a range skills and experience. We contacted employers with job opportunities at different levels and researched and shared further information about higher levels of training and learning opportunities. 


You Said

You would prefer one to one appointments via the telephone due to the pandemic.

We Did

We upskilled all our advisers to maintain the delivery of high-quality careers guidance using telephone and other virtual/digital platforms. We also ensured all our advisers had access to the right equipment to ensure they could deliver telephone-based appointments effectively.


You Said

You said your adviser was superb! You were highly complimentary about the adviser you saw.

We Did

We ensure any compliments are shared with the adviser and with all staff to highlight the importance of delivering high quality careers guidance and highlight best practice.


You Said

You asked for more information and tips on interviews.

We Did

We produced further ‘expert tips’ videos focusing on different types of interviews and shared these on our social media platforms.


You Said

"It was great to learn that through this difficult period, there was a service such as the National Careers Service available which has been very useful. I was shown how I can still access qualifications online, before this I had the idea that online courses are not equivalent to courses completed through colleges."

We Did

We researched and gathered more information about training being delivered online in this period and shared these with advisers and promoted via social media to ensure more people could access online training opportunities.


You Said

You said that more appointments should be available within a few days of you contacting us.

We Did

We increased our capacity to ensure the majority of customers could book an appointment that suited them and as soon as possible after they contacted us.


You Said

You shared personal stories and worries about your mental wellbeing in discussions with your adviser.

We Did

We ensured all staff were trained to provide appropriate support and direct you to additional help and support available. We also revised the safeguarding pack for staff.


You Said

You would like to be invited to a customer forum.

We Did

We set up our ‘meet the manager’ sessions virtually to enable customers to share their thoughts and feedback on the service.


You Said

You would benefit from more information on our social media platforms.

We Did

We have ensured that all our events and vacancies are published on Facebook and Twitter.


You Said

You value the customer newsletter that gives you information about vacancies.

We Did

We ensure that opportunities about jobs, learning and training are shared as often as possible with our customers to support progression.


You Said

Have asked for access to more group sessions.

We Did

We have designed new webinars and seconded an adviser to coordinate and deliver these on a regular basis.